We do not accept returns, however we are happy to exchange the item or provide you with store credit.
In order to exchange your product for an alternative item please see the details below. We will process the exchange as a return and provide you with store credit which you can use to complete a new order for the replacement products. NEW purchase incurs its own delivery fees.
Please note that all products must be in their original packaging and not used or damaged to be accepted for exchange. Orders past 14 days will not be accepted. Returned clothes, if washed, worn, without tags or damaged/stained in any way will be refused. In case you ordered a product and requested an exchange and the product was found to be damaged, you will bear all delivery and return fees associated with this product and you will not be given store credit.
Please note that some of our items are final sale.
Unfortunately, we do not accept returns on the following items:
- Sale items;
- Breast pumps and toilet training merchandise;
- Products that have been personalized or made to your specifications;
- Furniture and bulky items;
- Items that have already been assembled;
- Special promotional items and giveaways
- Items with missing price tags, labels, original packing, and any other missing accessories
You have 14 days from when you received your order to have your items sent back to us for exchange. In case we do not have the item you want, we will refund you in the form of store credit for any future purchases on our website – valid for one year. TeePee&Co. Beirut does NOT provide free shipping items shipped outside of Lebanon. For more information on international returns, please email firstname.lastname@example.org
Exchange Policy for Gifts
You have 14 days to exchange a gift you have received. If we do not have the item you want or you do not want to choose a different item from what is available at the time, we will refund you in the form store credit for any future purchases on our website valid for one year. The gift receiver can request the exchange of such gift by contacting TeePee&Co. Beirut at: email@example.com. If the return is accepted based on the exchange conditions mentioned above, the amount will be credited to the account of the gift receiver. If the gift receiver does not have an account with TeePee&Co. Beirut, they will need to create one.
Policy for Repeated Returns
We offer a flexible exchange policy to make your online shopping experience even easier. However, we do monitor the number of exchanges made and may refuse to accept orders at our discretion if goods are exchanged repeatedly.
- Email: firstname.lastname@example.org stating the products you would like to exchange. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
- Once your email is received and return request is approved, we will send you an email confirmation.
- Please send back your item to:
Av. Suleiman Frangieh 55, 4th Floor
+961 81 062 763